With many of its online initiatives failing to click, the KSRTC is setting up a specialized IT department to keep its IT-enabled services on a sound footing.
An additional post, that of the Systems Manager, has been created to head the IT division, and the corporation intends to deploy a panel of officers by reorganising the electronic data processing centres across various depots.
“The whole team will come into being in two months’ time and then we intend to extend better customer services through our IT initiatives. After the manpower requirement is met, we’ll also plan new services,” the chairman and MD of the corporation, K.G. Mohanlal, told DC.
In a bid to go hi-tech, the corporation has recently introduced the Global Positioning System (GPS)-based Fleet Tracking System on its vehicles, as also a Passenger Information System and real time information on ticket sales. It also introduced an m-governance project which enables passengers to get the bus time table via SMS.
“There were complaints that some of the facilities like the SMS (to know the live running time of 20 buses) were not working properly.
The online revolution was well received by the customers as already there are over 1.50 lakh registered users in our ticket booking site. So, we don’t want any disruption to the services,” another official said.
The KSRTC has a fleet-strength of 5,700 buses and caters to 40 lakh people a day.
Source: Deccan Chronicle
