News surfaced on Monday evening that the Kerala RTC ticket booking site made a critical mistake in its booking engine. The error had to do with the way in which the site was calculating fares.
During the process of assembling the numerous fees, surcharges and taxes involved in quoting a ticket, KSRTC neglected to include correct charges in the calculation, resulting in deep potential discounts on certain fares.
News spread quickly through the web and social media with sites like KSRTC Blog alerting thousands of readers.
The site corrected the error late in the evening and fares returned to their normal rates.
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