Up to 50 complaints every day against BMTC Staff
Every day, BMTC’s call centre receives up 50 complaints from passengers who are unhappy with the service. Complaints comprise rude behaviour of bus staff, non-issuing of change, air-conditioners not functioning, rash driving and buses not halting at designated stops.
The transport corporation will be providing a redressal system that will make it easier for commuters to file complaints.
“In addition to call centres, we will enable passengers to post complaints and suggestions through mobile apps. Passengers can give feedback on various issues, such as travel experience, condition of the bus, cleanliness and behaviour of the crew. The complaint redressal unit will take necessary action on the feedback from passengers,” said BMTC Managing Director V. Ponnuraj.
Bangalore Metropolitan Transport Corporation is a government agency that operates the public transport bus service in Bangalore, India. It has the highest number of Volvo buses operated by a public transport company in India.
The BMTC is one of the three Subsidiaries of Karnataka State Road Transport Corporation, in the context of the city’s expansion in the year 1997, Bangalore Transport Service(BTS) was formed . Later Bangalore Transport Service(BTS) became Bangalore Metropolitan Transport Corporation and the colour scheme of BTS was also changed from red to a blue and white combination. For this day BMTC still remains a division of KSRTC. The profits earned by BMTC are used to cover the losses from the NWKRTC and NEKRTC divisions of KSRTC.. Indian actor superstar Rajinikanth began acting in plays while working in the Bangalore Transport Service as a bus conductor.
